There is about another $3000 in repairs that need to be done and they once again claim that it is our responsibility, though we now have warranties for all of the parts AROUND those parts because we already had those replaced. The engine and transmission have already been replaced by Freedom, which we were partially responsible for. In October of 2021 Fernandez Honda sold us a TOTALED vehicle. The engine and transmission have already been replaced by Freedom, which we were par Let me tell you a little about these awful people. That has proved to be an incorrect assumption and I am disappointed and seriously inconvenienced, and I will take both my business and my vehicle ownership elsewhere in the future.
#Freedom chevrolet san antonio how to#
I trusted that their dealerships would know how to handle this new technology and the service/repairs that are required. I purchased a Volt with the understanding that GM was on the forefront of new and efficient technology for vehicles. I caution anyone seeking service for their electric or hybrid electric vehicle against using this dealership for their Chevy. I took my car to this dealership hoping for better service than at the last Chevy dealership, Northside Chevrolet, and Freedom was was doing well until this situation. This is incorrect as I discovered later that my car is not being repaired, nor are parts being ordered (which is what I was told by Vanderpot), but instead my car is sitting in their holding lot. Instead I was brushed off by the young woman who took my call, telling me that, “she was unable to see any details only that my car was ‘being repaired’”.
#Freedom chevrolet san antonio update#
I have not gotten updates nor was I given an update when I called. Even after all of that, and getting the approval for my vehicle’s repair, and being notified by the warranty company that the repair has been approved, my car is still waiting to be serviced. Although at first Justin Vanderpot was helpful, I ended having to call my warranty company myself and gather all the paperwork for my repair approval. Although at first Justin Vanderpot was helpful, I ended having to After seven weeks, my 2017 Chevy Volt is still waiting to be serviced and repaired. After seven weeks, my 2017 Chevy Volt is still waiting to be serviced and repaired. That has proved to be an incorrect assumption and I am disappointed and seriously inconvenienced, and I will take both my business and my vehicle ownership elsewhere in the future.I cannot recommend this dealership for service.
I cannot recommend this dealership for service.
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